The 2019 Novel Coronavirus
We’re continually monitoring the novel coronavirus (COVID-19) situation and putting precautionary measures in place to keep our clients, guests and staff safe.
We understand that our clients and guests might have some questions. As we will be updating procedures based on recommendations from public health officials, please check this page for updates on any changes to our current operations.
Our next update to refund and rescheduling policies will take place on or before April 15, 2020.
We are still conducting tours for late 2020 onwards. If you would like to request a date and schedule a tour please click here and one of our planners will be in touch to set-up a tour.
For the safety of our staff and future guests, upon arrival please make your way to the washroom to wash your hands before the tour begins.
If you’re not well, please do take the time to rest at home and we can reschedule for a later date.
Are you currently hosting events?
Currently until the end of April 2020, events will be postponed until a later date due to the provincially ordered cancelling of events larger than 50 people.
What are you doing to ensure my event will be safe?
Our cleaners and staff have been instructed to take extra care during their work days to clean and decontaminate high-touch point areas such as handrails, door handles and common surfaces such as bars, tables and chairs.
Additional staff will be on hand at events to implement processes that ensure we reduce the chances that a virus would be spread during regular client service.
Can my deposit be refunded?
At this time we are offering to refund deposits for any events taking place on or before May 31, 2010.
If your event is after May 31, 2020 we will not be refunding these dates at this time. We will make an update to this policy on April 15, 2020.
Please contact your event coordinator to begin the process on your deposit.
Can I reschedule my event?
We would be more than happy to reschedule your event for you.
Please do contact your event coordinator to begin the process of selecting a new date.
How will my deposit be refunded?
Any refunded deposit will be sent as a cheque. Please contact your event coordinator with an up to date mailing address.
Have there been any instances of a guest with COVID-19?
At this time we do not have any instances of a confirmed guest or staff member in the space.
Can I transfer my deposit to a later date?
If your event is happening on or before June 15, 2020, we are happy to redirect your deposit to another available 2020 or 2021 date.
If your event is after June 15, 2020 we will not be rescheduling these dates at this time. We will make an update to this policy on April 15, 2020.
Please contact your event coordinator to begin the process on rescheduling your event.